Fleet / Control Tower

Safe hands. Every hour.

Our Control Tower team watches every Harsh truck around the clock — from the moment it is loaded until your goods are delivered. If anything looks wrong, we act before it becomes your problem.

The Harsh Express Control Tower desk, monitoring trips
570+
Own trucks monitored
24x7
365 days a year
3 shifts
No gap in the watch
8,500+
Routes with planned time & km
The Harsh Express fleet, watched around the clockEvery truck, watched until it is delivered

Three promises, one Control Tower

Your cargo.
Our people. You.

Safety of your cargo, safety of the people who drive it, and a team that keeps you informed.

Your goods, safe

Secured before it moves, watched until it is delivered.

  • Locking of the truck is recorded on video before departure
  • E-way bill and trip documents checked before the truck leaves
  • Live GPS on every trip, with a planned time for every route
  • Alerts for unplanned stops, long halts, delays and lost GPS
  • Only trucks with valid insurance, fitness and permits are sent

Our drivers, cared for

A driver on the road is never alone.

  • A coordinator is a phone call away, day and night
  • Fuel and trip money released on time, so no driver is stranded
  • A truck that stops unexpectedly gets a call to check on the driver
  • Papers and city-entry rules checked in advance, so drivers aren’t held at checkpoints
  • Regular servicing and quick support after a breakdown or accident

You, kept informed

A team that knows where your load is right now.

  • Your request is planned against a committed placement time
  • The right truck type for your load, from our own fleet
  • Delays reported and escalated, so you don’t have to chase us
  • Unloading, waiting time and proof of delivery followed up after arrival
  • One team accountable for your trip from start to finish

Watched around the clock

The Control Tower
never closes.

Three shifts hand over to each other, so every truck always has someone responsible for it.

Morning06:00 – 14:00

Loading, placements and departures checked.

Evening14:00 – 22:00

Trucks in transit, arrivals and unloading followed up.

Night22:00 – 06:00

Night running watched closely: halts, delays and driver check calls.

At every handover, open issues pass to the next shift with notes, so nothing is dropped at shift change.

When something looks wrong, we act

Every alert
has an owner.

Each alert becomes a task with an owner and a deadline. If it isn’t resolved in time, it escalates automatically to the shift lead and then to our operations head.

If
A truck stops where it shouldn’tThe coordinator calls the driver, confirms the truck and goods are safe and records the reason.
If
A truck falls behind scheduleWe find the cause, give a new arrival time and inform you before you have to ask.
If
GPS signal is lostThe truck is followed up by phone until tracking is back.
If
A document is close to expiryIt is flagged before the trip, so the truck is not stopped on the road.
If
A breakdown or accident happensDriver safety first, then repair, a replacement truck where needed, and the insurance claim followed to the end.
If
Unloading is delayed at your siteWaiting time is tracked and raised with your team, so the truck and driver are released quickly.

Your trip, step by step

The same checks.
Every time.

  1. 01Request

    Your requirement and placement time are recorded.

  2. 02Right truck

    A fit, compliant truck of the right type is assigned.

  3. 03Secured & checked

    Locking recorded, documents verified, driver equipped.

  4. 04Watched on the road

    Live monitoring and alerts, 24x7.

  5. 05Delivered & closed

    Unloading, proof of delivery and billing completed.

Stay connected

Talk to our
Control Tower.

See how we would move your goods safely, every hour of the trip. To follow a live shipment, use shipment tracking; existing customers can open the portal for status and POD.

Let’s move forward

Your next move.
Our next journey.